CANCELLATION POLICY
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Last Updated: 3rd August 2026
At Max Motorworks, we understand that plans can change. If you need to cancel or reschedule your appointment, please review our Cancellation Policy below.
1. NOTICE PERIOD
We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Providing advance notice allows us to offer your appointment time to another customer and helps us manage our schedule efficiently.
2. LATE CANCELLATIONS
Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee.
The fee will depend on the service booked and the circumstances surrounding the cancellation.
3. MISSED APPOINTMENTS (NO SHOWS)
If you do not attend your scheduled appointment and have not contacted us beforehand, a cancellation fee may apply.
Repeated missed appointments may require a booking deposit before future bookings can be confirmed.
4. RESCHEDULING
We understand that unexpected situations arise. If you need to change your booking, simply contact us as soon as possible and we'll do our best to arrange another suitable date and time. Rescheduling is subject to technician availability.
5. EMERGENCIES
We understand that genuine emergencies happen. If circumstances beyond your control prevent you from attending your appointment, please contact us as soon as possible. We will always do our best to accommodate your situation.
6. BOOKING DEPOSITS
Some services or repeat late cancellations may require a booking deposit before an appointment is confirmed.
If a deposit is required, you will be advised before your booking is finalised.
7. QUESTIONS?
If you have any questions about your booking or need to cancel or reschedule, please get in touch with us as soon as possible.
12. CONTACT US
If you need to make changes to your booking, please contact us using one of the methods below as soon as possible.
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Sydney, NSW
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AUSTRALIAN PRIVACY STATEMENT: Max Motorworks is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
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